Staying Professional During Conflict

You’ve been there. Someone in a conversation or a meeting says something to raise your defenses and you quickly respond. Many times you look back and think, “Man! I should have said this or done that instead.” Why? Most likely because you reacted with emotion and not with reason.

I came across this article from the website Thin Difference, “A Mindful Difference: Respond vs React.” I thought that his 4 points were really good and something I know I need to work on. I think in every conversation, taking a moment to reflect before responding (not simply reacting) is crucial to having productive communication.

Do you have any tips on handling emotional discussions?

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