Mind the Trust Gap
Article from MHI Solutions Magazine
In ways both big and small, we choose to trust every day. When we get into our cars for the commute to work, we trust the brakes will work. We trust the food set before us has been prepared correctly and is safe to eat. We trust that our employer will deposit a paycheck in our account at the end of the pay period.
Unfortunately, organizations and individuals find themselves in business relationships where trust is more elusive. And when the hint of a lack of trust kicks in, we tend to fall into micromanagement and protocols that add time and cost money.
In our work, we often get asked questions such as: Are relationships with higher levels of trust better than those that are less trusting? And can you measure trust levels? Which relationships should we prioritize? And, of course, there is always the question: What steps can we take to increase trust…
