Focus on Customers to Increase Return in Digital Supply Chain
A white paper out, called “Digital Supply Chains: A Frontside Flip” outlines trends in supply chain that could help transform companies over the next five years.
One of the main focuses and argument of the paper is that companies need to focus on the frontside – the customer side – of the supply chain in order to grow their business. If companies make customers happy, that drives demand and the bottom line gets raised.
The Center for Global Enterprise, producers of the white paper, discovered that improving enterprise digital supply chains can “lead to a 20% reduction of procurement costs, a 50% reduction in supply chain costs, and an increase in revenue of 10%.” It works in all the industries that they examined, even those that don’t traditionally use supply chain in problem solving.
While targeted toward C-level and other executives, anyone who is interested in learning about leading supply chain developments will find great information in this white paper. The paper outlines a whole framework for making the move to frontside focused supply chain, including practical steps. It also makes clear the difference between traditional and digital supply chains, and knowing those differences are key to helping businesses better function and problem-solve. And of course, since it is about digital supply chain, it also talks about the technologies that are shaping enterprise supply chains.
You can access the full white paper at http://thecge.net/category/research/digital-supply-chain-initiative/
