Digital Business Transformation: Becoming Customer-Centric
As the Amazon effect continues to drive customer expectations, customers must tailor their supply chains more and more to deliver on the customer experience. E-commerce operations don’t have the opportunity to reinforce brand experience in the traditional venues that brick and mortar relies on, therefore it’s more important than ever to enhance the customer experience at every touch point the consumer has with your supply chain.
Industries around the world continue to adopt digital solutions, transforming the way they do business. Demands for faster, cheaper, and more visible solutions means meeting customer expectations must become a priority.
View the full video on MHI View to learn more.
MHI view episodes also focus on the following supply chain technologies:
–Inventory and network optimization tools
–Sensors and automatic identification
–Cloud computing and storage
–Robotics and automation
-Wearable and mobile technology
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Download the 2019 MHI Annual Industry Report HERE to track the adoption of emerging technologies and to determine thier potential for disruption.