Mobile Device Management – What Can it Do for Your Business?

Guest blog by Jeff Gilbert from MHI Member Company JLT Mobile Computers
Managing a variety of non-standardized devices across a diverse enterprise is a complex task. Gone are the days when IT only had a couple of desktop models to look after. Nowadays you’re talking about a range of form factors and the rise of Bring Your Own Device (BYOD). Mobile Device Management (MDM) can simplify all of this as well as increasing efficiency and security, improving your bottom-line.

A digital inventory

Most people will have heard about MDM as it’s become a bit of a buzzword that’s been bandied around for a few years now, but just what can it do and how can it help your business?

In a nutshell, MDM helps you remotely manage devices throughout their lifetime inside and outside of your enterprise. It keeps track of the physical assets themselves as well as managing content and applications, keeping everything up to date and secure.

It works through an MDM server (on premise or in the cloud) and an agent installed on every device. And by device we’re not just talking about rugged computers, we’re talking about scanners, wearables, cell phones, tablets, laptops, and so on. So, you can absolutely use the same MDM for all your company’s connected devices, including office devices. IT schedules a policy, driver, application installation, configuration or update, and the selected action gets pushed out via the agents to the target devices.

Managing a fleet

As the name suggests, MDM is all about helping you manage your devices. Many of the options on the market run across platforms and device form factors, so you can give your users a unified experience from a single point of control, no matter how many devices you manage.

But MDM isn’t just for large corporations operating across several sites. Even the smallest company can benefit.

You can use MDM for different types of roll outs – applications, application updates, security patches, configuration settings, and so on. On the flip side it can also help you revoke things too, like an app that’s no longer supported, functionality that’s impacting your productivity, or remotely wipe a system that has been stolen. It also removes the need for IT to respond to a ticket in person. Remote support can really speed things up as a first line of defense when something goes wrong.

Putting security first

Security is right at the top of the list of priorities for all kinds of businesses, and MDM can help you keep it watertight. You can implement security policies such as password or data encryption enforcement centrally and be safe in the knowledge that it has reached all your devices. If a device is missed, you’ll get to know about it through the reporting tools.

Sometimes a device is mislaid. MDM’s got your back here, too. The software can locate lost devices and if you think there’s a risk of a security breach, it can even remotely remove business sensitive information.

Keeping track

When you’ve got a fleet of devices you want to know that they are being used in the right way. MDM makes it easy to know who has what device, what apps they are using and that everything is secure and compliant. You can whitelist and blacklist apps as well as web pages. It can help you monitor how each individual device is being used, enabling you to track misuse and even keep an eye on the wellbeing of your workforce.

All this makes MDM an invaluable part of any organization’s mobile strategy. But things change fast in the MDM world and new functionality is added all the time. If you want to stay up to date or find out more about how to leverage MDM to boost productivity, increase security and reduce complexity, check our Knowledge and Inspiration section regularly.