Managing the Human-Tech Relationship in Supply Chains
Article from MHI Solutions Magazine
It’s been a milestone year for artificial intelligence (AI), with generative AI technology like ChatGPT, Google’s Bard and Bing Chat capturing the public’s attention and generating a great deal of discussion about their potential for rendering humans in the workplace obsolete. In the supply chain, at least, that’s not going to happen. Although AI, automation and similar technology have become better and better at handling repetitive tasks, such as picking goods in warehouses or generating monthly reports, there will continue to be many activities and responsibilities that require the critical and creative thinking skills that only a human can contribute.
Balancing the human/tech interactions will be an ongoing process. As workplace technologies evolve, people should gain even more opportunities to perform the meaningful and important work that will contribute to their organization’s success.
Human/Tech Collaborations Add Value
To gain the most value from the human/tech collaborations in the workplace, organizations must fully understand what the technology they are investing in is capable of doing—and what it cannot do…
